Improving Show Rates in Dental Care Settings Serving Underserved Populations
No-Show Prevention Practices in Dental Care Settings Serving Underserved Populations
University of Wisconsin, Madison
40 participants
Apr 4, 2025
INTERVENTIONAL
Conditions
Summary
The goal of this study is to compare different no-show interventions in dental clinics serving underserved populations. The main question it seeks to answer is * How do different no-show intervention methods compare in reducing no-shows? Participants will be asked to * Implement different interventions * Report a limited set of data to researchers
Eligibility
Inclusion Criteria7
- Sites must be:
- Serve at least a 51 percent self-pay and Medicaid patients
- Be willing to provide limited data sets of clinic data to the research team
- Be willing to undertake and support and organizational improvement project to improve show rates
- Staff must be:
- A paid staff member at a participating clinic
- Be able and willing to provide written or verbal consent
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Interventions
Dental clinic staff will use scripts to contact patients 24 and 48 hours before appointments. These scripts will guide staff in confirming the patient will appear for their appointment.
When contacting patients to schedule an appointment (by phone, email, text, or other methods), dental clinic staff will notify patients of times during which patients can walk-in for a dental visit, if convenient for them; otherwise, a regular appointment will be arranged. Scheduled appointments will continue to be available in addition to the walk-in hours.
Participating clinic site staff will be trained in motivation-enhanced communication techniques using the guide for dental clinic sites and coaching. Topics to be included in the motivation-enhanced communication training are a) to determine what patients hope to gain from their dental care, steps needed to succeed, how the agency and client will work together to attain the goals, and b) to identify patient barriers to attending their visit (e.g., transportation, payment, do not understand need for visit, etc.), and what the agency and patient will do to overcome those barriers. Staff will be instructed to use these techniques with patients at every contact about an upcoming appointment.
Locations(1)
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NCT06581250