Enhancing Operational Efficiency in Eye Care Services
Enhancing Operational Efficiency in Eye Care Services: A Mixed-Methods Operational Research Study in a Tertiary Care Eye Hospital
Seva Canada Society
400 participants
Mar 1, 2026
INTERVENTIONAL
Conditions
Summary
Pushpagiri Vitreo Retina Institute (PVRI) based in Secunderabad is a tertiary care eye hospital providing specialty eye care services since 2007. Over 15-20 preplanned surgical/clinical procedures are conducted for patients requiring care on a daily basis. They range from simple cataract surgeries or injections to detailed specialty surgeries including Vitreo-retina, glaucoma, pediatric eye care and muscular conditions of the eye. All procedures are elective procedures and are pre-planned. The current study aims to improve hospital efficiency and reduce the total appointment time for patients. The current study aims to reduce patient overall waiting time by 15-25% by introducing simple patient identification tools to help streamline all planned procedures.
Eligibility
Inclusion Criteria2
- All patients undergoing pre-planned elective procedures in the unit listed on appointment basis.
- Eligibility: Enrolment criteria: any patient undergoing any planned procedure is included on daily basis
Exclusion Criteria3
- Patients undergoing emergency procedures.
- Data for patients whose procedures were cancelled/postponed
- Any other patients undergoing procedures under the free eye camps
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Interventions
* Introduction of validated appointment checklist * Presence of single Point of Contact (POC) for patient transfer from Ward to OT to Ward * Standardize Discharge documentation protocol through EMR IP billing
Locations(1)
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NCT07416864