Timely Interventions to Enable and Reach Patients With Heart Failure, and Their Caregivers With Palliative Care

This study is testing whether a palliative care program delivered via phone or video — focused on comfort, quality of life, and supporting both patients and their caregivers — helps people living with advanced heart failure feel better compared to usual care. **You may be eligible if...** - You are 21 years of age or older - You have advanced heart failure (stage C or D) with significant symptoms affecting daily life (NYHA class 2 or higher) - You have been hospitalized for a heart failure-related reason in the past 6 months - You are able to communicate in English or Chinese - You have a phone that allows you to make video or voice calls - Your doctor believes you have at least 6 months of expected survival - Caregivers of eligible patients may also participate if they provide unpaid hands-on care **You may NOT be eligible if...** - You are receiving hospice or end-of-life care only - You are already receiving a structured palliative care program - You cannot communicate in English or Chinese - You do not have a phone or cannot use telecommunication Talk to your doctor to see if this trial is right for you.