The Use of Voice-Based AI in 988 Crisis Counseling
Voice-Based AI to Scale Evaluation of Crisis Counseling in 988 Rollout
Lyssn.io, Inc.
50 participants
Apr 2, 2024
INTERVENTIONAL
Conditions
Summary
Effective training requires repeated opportunities for skills practice with performance-based feedback, which is challenging to provide at scale. This research study focuses on developing an AI-based, coding and feedback tool ("LyssnCrisis") for implementation in a nationally utilized crisis call center, training counselors (call-takers) in suicide risk assessment skills, and evaluating LyssnCrisis to improve services and client outcomes. This research study's goal is to maximize the human capacity of call-takers to help assess their callers for risk of suicidality, and thus, a core aspect of the current research is developing a novel training process that supports human call-taker capacities.
Eligibility
Inclusion Criteria1
- Must be employed at Protocall Services, Inc.
Exclusion Criteria1
- Call-takers who participated in Stage 2 research will not be able to participate in Stage 3 research.
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Interventions
LyssnCrisis is an AI-based coding and feedback tool for implementation in crisis counseling settings, training counselors (call-takers) in suicide risk assessment skills.
Locations(1)
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NCT06299384