Pilot Study on Follow-Up of (Acutely) Suicidal Individuals From the Flemish Suicide Helpline
Pilot Study on Follow-Up of (Acutely) Suicidal Individuals From the Flemish Suicide Helpline, Zelfmoordlijn 1813, to Promote Continuity of Care
University Ghent
98 participants
Jan 5, 2026
INTERVENTIONAL
Conditions
Summary
This pilot study aims to assess the acceptance, feasibility, and added value of follow-up calls at the suicide helpline, Zelfmoordlijn 1813, in Flanders (Belgium). It serves as a crucial preparatory step in the development and implementation process of the callback methodology at Zelfmoordlijn 1813.
Eligibility
Inclusion Criteria9
- Callers
- The caller is 18 years or older.
- The caller speaks Dutch.
- The caller calls the Zelfmoordlijn 1813 for themselves due to suicidal ideation.
- The caller must benefit from callback conversations fitting one of the three callback profiles.
- The caller is not a frequent caller to the Zelfmoordlijn 1813.
- The caller can be called back directly on a personal device.
- The caller is legally competent, meaning they can oversee the potential consequences of participation, such as time investment and availability.
- At the time of recruitment, the caller is not receiving support within a care trajectory where attention is paid to their suicidality. Or the care provider is not available quickly enough (e.g., due to maternity leave) if the caller falls within the callback profile focusing on a safety conversation.
Exclusion Criteria11
- The caller is younger than 18 years.
- The caller does not speak Dutch.
- The caller does not call the Zelfmoordlijn 1813 for themselves.
- The caller is a frequent caller to the Zelfmoordlijn 1813.
- The call responder assesses that urgent medical help is necessary.
- The caller expresses a homocide threat during the original conversation to the Zelfmoordlijn 1813.
- The caller cannot be called back on a personal device (e.g., persons in detention).
- The caller is not legally competent to oversee the consequences of participation (e.g., under the influence of alcohol and/or drugs).
- At the time of recruitment, the caller is receiving support within a care trajectory where attention is paid to their suicidality.
- Call responders The CPZ chooses to recruit call responders who have extensive experience in answering calls at the Zelfmoordlijn 1813. Therefore, not all call responders of the Zelfmoordlijn 1813 are trained to recruit callers.
- Callback callers The staff members of the CPZ who are involved in developing and implementing the callback methodology will also participate in the research by means of an interview.
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Interventions
Callers of Zelfmoordlijn 1813 are called back after their initial conversation, in which they themselves contacted the Zelfmoordlijn 1813. The callbacks focus on crisis management at the Zelfmoordlijn 1813 and are not intended as a form of formal support. During the callback calls, the specific needs of the caller are addressed, tailored to the callback profile assigned by a call responder based on the initial call. There are three different callback profiles for callers: (1) those for whom the crisis call immediately focuses on creating safety, with the callback calls further reinforcing this safety, (2) those for whom the focus is on crisis management, with follow-up aimed at developing and implementing a Safety Plan, and (3) those who experience barriers to discussing their suicidal thoughts, with the callback conversations being used to facilitate the step towards professional help or to make suicide discussable within their own network or existing support services.
Locations(1)
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NCT07343258